Overall Grade for Frontier® Fiber Internet

Currently, my grade for the overall experience with Frontier Communication service and support is:

GRADE: A

Grade breakdown: FiOS 500/500 Internet service itself (speed, latency, reliability): A, Frontier customer service: B. This grade will change as my Frontier saga continues.

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Frontier Fiber Internet (FiOS) 500/500 in Lantana, TX

The Install

Frontier Communications van parked on the street in front of my house Frontier Communications ONT (optical network terminal) that supports 500/500 speed

Speed

The below is with Grande (now Astound) Power 1000 (DOCSIS 3.1 gigabit cable w/50 Mbps upstream) shortly before I switched to FiOS:

11 ms ping; 869 megabit download; 53 megabit upload

The below is with Frontier FiOS 500/500 (the very first test I did so not a cherry-picked test out of many):

3 ms ping; 516 megabit download; 549 megabit upload

NOTE: Tests performed using a wired gigabit Ethernet connection with my own pfSense router.

Conclusion: Download speeds are slower with FiOS (as expected) but both ping time and upload speed are MUCH better. Typing on a console connected to my remote Linux server is so responsive that it feels like it is sitting right next to me on a local network. Accessing files on the server is also noticeably quicker (in terms of response/latency). So far I'm very pleased. No complaints from the family (although I don't think they can tell the difference vs. what we had before). Hopefully they have a great connection to Netflix and other streaming services. If they don't then it will definitely be posted here (so far no problems)!

UPDATE 2019-09-09: I have streamed Netflix without issue but my wife has run into "insufficient bandwidth" at least two times streaming from Amazon (with a TiVo Mini VOW). I do not recall this issue ever happening with Grande (now Astound) but some quick research indicates this may be an Amazon issue, and some people claim that using an Amazon Fire TV Stick fixes the problem. UPDATE 2019-09-14: Rebooted the TiVo VOX a few days ago and my wife reports no problems since.

Reliability

Billing

Pre-Install Notes/Thoughts

Already a Customer?

Some people say you can get this new customer price/deal: 1) place new order using the name of a different person in your household, 2) pick an installation date 3-4 weeks from now, 3) schedule a cancellation of your current service on the same day as new service installation day, and 4) pray that it works out. If the tech does not arrive on the scheduled date, move your cancellation date to the next day.

How to Sign Up

Sign up using this referral link. Get a $150 gift card when you sign up between 3/1/24 and 9/30/24. Fill out the referral form and someone from Frontier will contact you within 2 business days.